01
Finance & insurance
CRM and contact centre integrations, request management, process automation, access control and reporting.
Enterprise · Public sector · SMB
Technology that drives business
We develop and integrate specialised technology solutions that improve business processes, communication, sales, security and information management.
Our approach starts with understanding the client’s real needs and building reliable, adaptable and sustainable systems.
QNT platform — admin console
Processed requestslast 8 weeks
Contact centre integrationactive
Daily backup02:00 · ok
Audit logenabled
Support & SLA Defined response for critical systems
About us
Specialised technology solutions built around how your business works
Quantum New Technologies is a technology company specialised in the development, implementation and integration of business software solutions.
We don’t start from an off-the-shelf product but from the business challenge to be solved. We analyse existing processes, define requirements and build a solution tailored to each client’s way of working, goals and infrastructure — from analysis to implementation, training and technical support.
Mission
More efficient, secure and higher-quality operations through reliable technology solutions tailored to organisations’ real needs.
Vision
A recognised technology partner for companies and institutions that want dependable digital transformation and long-term improvement.
Solutions & services
Six areas, one integrated approach
We see technology not as a goal but as a means to more efficient management, better communication, tighter control and safer operations.
01
Business software & digitalisation
CRM and ERP modules, portals, document management, workflow automation and business analytics — tailored to the client’s structure and processes.
Send an enquiry → 02
Contact centre & customer support
IVR, automatic call distribution, queues, call recording, CRM integration and reporting — organised, measurable customer communication.
Send an enquiry → 03
Digital Signage systems
Centralised management of screen networks, schedules, campaigns and playlists from one platform, with proof of play.
Send an enquiry → 04
Ticketing systems
Online and box-office sales, reservations, seating plans, e-tickets, access control and reporting in a single system.
Send an enquiry → 05
Video surveillance & smart systems
Centralised monitoring, video analytics, automatic event detection, alerting, audit log and data-retention policies.
Send an enquiry → 06
System integration & IT infrastructure
Application and database integration, data migration, server and cloud infrastructure, monitoring, backups and disaster recovery.
Send an enquiry → Industries
Technology adapted to a specific business environment
Industries differ in processes, regulatory requirements and customer communication models. QNT combines modular solutions with analysis of the specific environment.
02
Retail & pharmacies
Digital Signage networks, central content management, business analytics and integration with existing systems.
03
HoReCa
Digital menus, promotional content, central screen management and guest information.
04
Culture, cinemas & events
Ticketing, online and box-office sales, access control, Digital Signage and reporting.
05
Telecommunications
Contact centre solutions, integrations, field and project processes, monitoring and technical support.
06
Transport & infrastructure
Centralised video surveillance, event analysis, device management and data integration.
07
Public sector
Digitalised procedures, document management, citizen portals, contact centres and security solutions.
08
Small & medium businesses
Modular CRM and ERP systems; project, cost, document and reporting management.
Projects
Experience turned into working technology solutions
The examples shown represent areas in which QNT develops and implements solutions.
01
CRM integration and implementation for insurance
Need
Unifying customer data, communication and business activities in a controlled system.
Solution
A centralised CRM platform connected to the contact centre and relevant business processes.
Value
A fuller view of customer relationships, standardised request handling and better reporting.
02
Quantum Ticketing System for cinemas
Need
Connecting reservations, sales, box offices, showtimes and access control.
Solution
A single ticketing platform for online and physical sales, content administration and reporting.
Value
Centralised sales control, simpler programme management and a better customer experience.
03
Video surveillance and traffic event detection
Need
Centralised monitoring and automatic processing of defined traffic events.
Solution
Integration of devices, management platform, video analytics and event records.
Value
Faster detection of relevant events, better system control and data availability for authorised users.
04
Digital Signage platform
Need
Managing content across a large number of screens and locations.
Solution
A centralised platform for schedules, campaigns, device groups and playback monitoring.
Value
Faster content updates, consistent communication and more efficient network management.
05
Modular business platform
Need
Digitalising processes and unifying data across several organisational functions.
Solution
A platform with admin panel, user roles, audit log, reporting and modular functions.
Value
Greater business visibility, controlled access and a base for further system expansion.
Client names are published only with consent for public reference.
Why QNT
A complete approach — from analysis to maintenance
01Specialised solutions tailored to concrete business needs
02End-to-end approach from analysis to implementation and maintenance
03Connecting different systems and technologies
04Modular and scalable architecture
05Focus on security, stability and business continuity
06Long-term technical and development support
Security & continuity
Role-based access control, activity audit log, daily backups and disaster recovery procedures — built into the architecture of every system, not added afterwards.
Support across the whole lifecycle
Request intake and tracking, diagnostics, fault resolution, preventive maintenance and development of new functionality. For business-critical systems we define a contractual service level (SLA).
Contact
Let’s talk about a technology solution for your business
If you are planning a new system, an upgrade of an existing solution or connecting several platforms, send us the basics about the project. The QNT team will review it and propose the next step.
Quantum New Technologies doo
Milovana Lazarevića 65G
PIB 113121190 · MB 21806257